I work where people, systems, and data meet.

I started my career in financial services, working consumer-credit accounts at Vantiv. It taught me early that every account has a person behind it, and that careful documentation is a form of respect.

At Worldpay I moved into real-time analysis for a contact center of more than 900 employees. I watched service levels and staffing through the day, flagged risks as they formed, supported the response when service was disrupted, and wrote the reporting leadership used to decide what to change. That role is where I learned to read operational data as a story about people’s workdays, not just a set of numbers.

I carried that into supply chain analysis for GE Aviation through TCS, reviewing supplier scorecards and SLA data, and then into enterprise client management at Intrado. There I managed a $1.5M+ client portfolio, maintained 96% client retention, and worked with Product, Engineering, Support, and Operations to keep onboarding, business reviews, and escalations moving. At Brilar I coordinated multi-market client and vendor operations and standardized how we tracked and followed up on service.

Most recently, at St. Luke’s University Health Network, I supported an enterprise workforce management implementation across 8 departments and more than 475 users, aligning scheduling rules and reporting needs with Operations, IT, and Compliance through testing, training, go-live, and stabilization.

My professional development includes HR analytics, Workday, Calabrio One, workforce operations, and client relationship management.

The common thread is translation: helping clients, frontline teams, and technical partners understand each other, and using data to make the next decision a little clearer.